PLAYER PROTECTION & WELL-BEING

Responsible Gaming
at arionplay

At arionplay, we believe that gaming should always be fun, safe, and within your control. We are committed to providing every Filipino player with the tools, information, and support needed to keep gambling a healthy form of entertainment — never a problem.

Gambling is addictive. Know when to stop.
This is not just a tagline — it is arionplay's core commitment to every player on our platform. If gambling stops being fun, it's time to reach out for help.

21+
Minimum Age to Play
24/7
Support Available
5+
Player Protection Tools
0
Tolerance for Underage Play
21+

Strictly 21 and Above

Philippine law and PAGCOR regulations require that all casino-style gambling — including online gaming — is restricted to individuals who are 21 years of age or older. arionplay enforces this rule without exception.

⚠️ Zero Tolerance Policy: Any player found to be under 21 years of age will have their account immediately suspended, all winnings forfeited, and the matter reported to the appropriate Philippine authorities. arionplay cooperates fully with PAGCOR's underage gambling prevention framework.

Mandatory ID Verification

Every arionplay player must submit a valid Philippine government-issued ID during registration. We verify your date of birth before your account is activated.

KYC Photo Verification

A selfie with your ID is required to confirm your identity. This step ensures that the person registering matches the ID provided and is genuinely 21 or older.

Ongoing Monitoring

arionplay's compliance team continuously monitors accounts for signs of underage access. Suspicious accounts are flagged and reviewed immediately.

Parent & Guardian Awareness

We encourage parents and guardians to use parental control software to prevent minors from accessing online gambling platforms. Keep your arionplay login credentials private.

arionplay's Responsible Gaming Tools

arionplay gives every Filipino player a full suite of tools to manage their gambling activity. You are always in control — set your own limits, take a break, or step away entirely. No questions asked.

Deposit Limits

Set a maximum amount you can deposit into your arionplay account on a daily, weekly, or monthly basis. Once your limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately; increasing it requires a 24-hour cooling-off period.

Loss Limits

Define the maximum amount you are comfortable losing within a set period. When your loss limit is reached, arionplay will automatically restrict further play until the limit period expires. This tool helps you stay within your personal budget and avoid chasing losses.

Session Time Limits

Set a maximum duration for each gaming session. When your session limit is reached, arionplay will notify you and, if you choose, automatically log you out. Regular breaks are an important part of healthy gaming habits — even a short pause can help you stay in control.

Cooling-Off Period

Take a short break from arionplay by activating a cooling-off period of 24 hours, 7 days, or 30 days. During this time, you will not be able to log in or place bets. This is ideal if you feel you need a temporary pause without committing to a full self-exclusion.

Self-Exclusion

If you feel your gambling is becoming a problem, you can self-exclude from arionplay for a minimum of 6 months or permanently. During self-exclusion, your account is fully suspended — you cannot log in, deposit, or play. arionplay will also suppress all marketing communications to you during this period.

Reality Checks

Enable periodic pop-up reminders that show you how long you have been playing and how much you have wagered in the current session. Reality checks are a simple but effective way to stay aware of your gaming activity and make informed decisions about whether to continue playing.

How to Activate These Tools

Log in to your arionplay account and navigate to Account Settings → Responsible Gaming. Select "Deposit Limits" or "Loss Limits," choose your preferred period (daily / weekly / monthly), enter your limit amount in Philippine Peso (₱), and confirm. Your limit is active immediately. To increase a limit, a mandatory 24-hour review period applies.

Go to Account Settings → Responsible Gaming → Session Controls. Set your preferred maximum session duration and choose how frequently you want reality check reminders to appear (e.g., every 30 minutes). These settings take effect from your next login session.

Under Account Settings → Responsible Gaming → Take a Break, select your cooling-off duration (24 hours, 7 days, or 30 days). Your account will be suspended immediately for the chosen period. You will receive a confirmation email at your registered address.

Self-exclusion can be requested via Account Settings → Responsible Gaming → Self-Exclusion, or by contacting arionplay support directly at [email protected]. Choose a minimum 6-month period or permanent exclusion. Once activated, self-exclusion cannot be reversed until the minimum period has elapsed, and only after a mandatory 7-day cooling-off review.

Is Your Gambling Still Under Control?

Honest self-reflection is the first step. If you answer "yes" to two or more of the questions below, arionplay strongly encourages you to use our responsible gaming tools or seek professional support.

1

Do you find yourself gambling with money that was meant for essential expenses like rent, food, or bills?

2

Have you tried to cut back on gambling but found it difficult or impossible to stop?

3

Do you feel restless, irritable, or anxious when you are not gambling or when you try to reduce your play?

4

Have you lied to family members, friends, or colleagues about how much time or money you spend gambling?

5

Do you chase losses — continuing to gamble in an attempt to win back money you have already lost?

6

Has gambling negatively affected your relationships, work performance, or mental health?

7

Do you feel a need to gamble with increasingly larger amounts of money to get the same level of excitement?

8

Have you borrowed money or sold personal belongings to fund your gambling activity?

If you answered "yes" to two or more questions: Please consider activating arionplay's self-exclusion tool or reaching out to a professional counselling service. Gambling is addictive. Know when to stop. You are not alone — help is available.

You Don't Have to Face It Alone

arionplay partners with responsible gaming advocacy and provides access to professional support resources for Filipino players who need help managing their gambling behaviour.

arionplay Support Team

Our dedicated responsible gaming support team is available 24/7 via live chat and email. Reach us at [email protected] — all conversations are confidential.

PAGCOR Player Protection

The Philippine Amusement and Gaming Corporation (PAGCOR) oversees responsible gaming standards for all licensed online gaming operators in the Philippines. arionplay operates in alignment with PAGCOR's player protection framework.

Professional Counselling

If you or someone you know is struggling with problem gambling, professional counselling services are available across the Philippines — in Manila, Cebu, Davao, Quezon City, Makati, and other major cities. Speak to a licensed counsellor for confidential support.

arionplay's Commitment: We are committed to working with Philippine authorities, PAGCOR, and responsible gaming organisations to continuously improve our player protection measures. Responsible gaming is not an afterthought at arionplay — it is built into the foundation of everything we do.

Enjoy arionplay Responsibly

arionplay is designed to be fun, exciting, and rewarding — but only when played responsibly. Set your limits, know your boundaries, and enjoy the arionplay experience the right way. For Filipino players who are 21 and above.

🔞 arionplay is strictly for players 21 years of age and older.
Gambling is addictive. Know when to stop.