arionplay Privacy Policy

01 Introduction

arionplay ("arionplay," "we," "us," or "our") is committed to protecting the privacy and personal data of all users of the arionplay online casino platform. This Privacy Policy ("Policy") describes how arionplay collects, uses, discloses, stores, and safeguards your personal information in connection with your use of arionplay.live and all associated services, features, and content (collectively, the "Platform").

This Policy is intended to comply with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC) of the Philippines.

Please read this Policy carefully. If you do not agree with the practices described herein, you should discontinue your use of the arionplay Platform. For any questions or concerns about this Policy, please contact us using the details provided in Section 13.

02 Data We Collect

arionplay collects personal data from you in the following ways: directly from you when you register or use the Platform, automatically through your use of the Platform, and from third parties where permitted by law. The categories of personal data we collect include:

arionplay does not intentionally collect sensitive personal information beyond what is required for identity verification and regulatory compliance. We do not collect data relating to racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law.

03 How We Use Your Data

arionplay uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and manage your arionplay player account, including verifying your identity and age (21+) in compliance with Philippine gambling regulations.
• Service Delivery: To provide you with access to arionplay's games, features, promotions, and customer support services.
• Payment Processing: To process deposits and withdrawals in Philippine Peso (PHP) via GCash, PayMaya/Maya, bank transfer, and debit card.
• Regulatory Compliance: To comply with our obligations under Philippine law, including anti-money laundering (AML) requirements, KYC obligations, and PAGCOR-related regulatory requirements.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct on the Platform.
• Responsible Gaming: To monitor gaming behaviour and identify players who may be at risk of problem gambling, and to administer responsible gaming tools such as deposit limits and self-exclusion.
• Platform Improvement: To analyse usage patterns, conduct research, and improve the arionplay Platform's performance, features, and user experience.
• Marketing Communications: To send you promotional offers, bonus notifications, and updates about arionplay — only where you have provided consent or where we have a legitimate interest to do so. You may opt out at any time.
• Legal Proceedings: To establish, exercise, or defend legal claims where necessary.

04 Legal Basis for Processing

arionplay processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable regulations:

• Contractual Necessity: Processing is necessary to perform our contract with you — i.e., to provide the arionplay Platform and its services as described in our Terms & Conditions.
• Legal Obligation: Processing is necessary to comply with applicable Philippine laws and regulations, including AML, KYC, and gaming regulatory requirements.
• Legitimate Interests: Processing is necessary for arionplay's legitimate interests, such as fraud prevention, platform security, and improving our services — provided these interests are not overridden by your rights and interests.
• Consent: Where required by law, arionplay will obtain your explicit consent before processing your personal data for specific purposes, such as direct marketing. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

05 Data Sharing & Disclosure

arionplay may share your personal data with the following categories of recipients:

• Payment Service Providers: GCash, PayMaya/Maya, and partner banks (BPI, BDO, Metrobank, UnionBank, etc.) to process your financial transactions. These providers are bound by their own privacy policies and applicable financial regulations.
• Identity Verification Providers: Third-party KYC and identity verification services used to verify your identity and age in compliance with regulatory requirements.
• Game Software Providers:Third-party game developers and software providers whose games are available on the arionplay Platform. These providers may receive limited technical data necessary to deliver their games.
• Regulatory & Law Enforcement Authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government authorities where disclosure is required by law or regulation.
• IT & Infrastructure Providers: Cloud hosting, data storage, and cybersecurity service providers who process data on our behalf under strict data processing agreements.
• Professional Advisers: Lawyers, auditors, and accountants where necessary for legal, compliance, or financial purposes, subject to professional confidentiality obligations.

All third parties with whom arionplay shares personal data are required to handle your information securely and in accordance with applicable Philippine data privacy laws. arionplay does not authorise any third party to use your personal data for their own marketing purposes.

06 Cookies & Tracking Technologies

arionplay uses cookies and similar tracking technologies to enhance your experience on the Platform, remember your preferences, and gather analytical data about how the Platform is used. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the Platform to function correctly. These include session cookies that keep you logged in to your arionplay account and security cookies that help protect against fraud. These cannot be disabled.
• Functional Cookies: Used to remember your preferences, such as language settings and display options, so you do not need to re-enter them each time you visit arionplay.
• Analytical Cookies: Used to collect anonymised data about how visitors use the Platform — such as which pages are visited most frequently and how users navigate between sections. This helps arionplay improve the Platform's performance and usability.
• Marketing Cookies: Used to deliver relevant promotional content and track the effectiveness of arionplay's marketing campaigns. These are only placed with your consent.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the arionplay Platform. For more information on managing cookies, refer to your browser's help documentation.

07 Data Retention

arionplay retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulation. Our general data retention practices are as follows:

• Account Data: Retained for the duration of your active arionplay account, and for a minimum of five (5) years following account closure, in compliance with AML and gaming regulatory requirements.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction, as required by Philippine AML regulations.
• KYC Documents: Identity verification documents are retained for the period required by applicable law, typically a minimum of five (5) years following the end of the business relationship.
• Communications Data: Customer support communications are retained for up to two (2) years from the date of the interaction, unless a longer retention period is required for legal or compliance purposes.
• Technical & Usage Data: Anonymised or aggregated analytical data may be retained indefinitely for platform improvement purposes, as it no longer constitutes personal data once anonymised.

When personal data is no longer required, arionplay will securely delete or anonymise it in accordance with our internal data disposal procedures.

08 Data Security

arionplay implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the arionplay Platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Strict role-based access controls limiting internal access to personal data to authorised personnel only.
• Regular security audits, vulnerability assessments, and penetration testing of the Platform.
• Multi-factor authentication options for player accounts to reduce the risk of unauthorised access.
• Continuous monitoring of the Platform for suspicious activity and potential security incidents.
• Incident response procedures to address and notify affected users of any data breaches in accordance with the Data Privacy Act of 2012.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, arionplay will notify the National Privacy Commission and affected users in accordance with the requirements of the Data Privacy Act of 2012 and its Implementing Rules and Regulations.

09 Your Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by arionplay:

• Right to Be Informed: You have the right to be informed about how arionplay collects and processes your personal data — which is the purpose of this Privacy Policy.
• Right of Access: You have the right to request a copy of the personal data arionplay holds about you, along with information about how it is being used.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data arionplay holds about you.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to arionplay's legal and regulatory retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to arionplay's overriding legitimate grounds.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe arionplay has not handled your personal data in accordance with applicable law.

To exercise any of the above rights, please contact the arionplay Data Privacy Officer using the contact details provided in Section 13. arionplay will respond to your request within the timeframe required by applicable law, typically within thirty (30) days of receipt.

10 Children's Privacy

arionplay takes the protection of minors extremely seriously. The Platform is not directed at, and is not intended for use by, individuals under 21 years of age. arionplay implements age verification procedures during the registration process to prevent underage access.

If arionplay becomes aware that personal data has been collected from an individual under the age of 21 without appropriate parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the arionplay Platform, please contact us immediately using the details in Section 13.

11 Third-Party Links

The arionplay Platform may contain links to third-party websites or services, such as payment provider portals. arionplay is not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

The inclusion of a link to a third-party website on the arionplay Platform does not constitute an endorsement of that website or its privacy practices by arionplay.

12 Changes to This Privacy Policy

arionplay reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the arionplay Platform's features and services. When we make material changes to this Policy, we will notify you by posting the updated Policy on this page with a revised "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how arionplay protects your personal data. Your continued use of the arionplay Platform following the posting of any changes constitutes your acceptance of the updated Privacy Policy.

If we make changes that significantly affect your rights or how we use your personal data, we will provide more prominent notice, such as an in-platform notification or an email to your registered address.

13 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or arionplay's data privacy practices, please contact our Data Privacy Officer:

• Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 via the arionplay Platform
• Response Time: We aim to respond to all privacy-related enquiries within 30 days of receipt

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you are not satisfied with arionplay's response to your privacy concern. The NPC can be reached through their official government channels.

This Privacy Policy was last updated in May 2026. arionplay is committed to maintaining the highest standards of data privacy and protection for all Filipino players.